Praca: Client Service Specialist in Banking with European languages

Client Service Specialist in Banking with European languages
Miejsce pracy: Kraków
Nr ref.: KRA200Z4

Once shares and bonds are traded, the securities and cash need to be exchanged. Thats where Euroclear Bank comes in to settle the trades.
Every day, Euroclear processes around 200.000 transactions. At the very heart of our organisation, the Operations Division is responsible for delivering premier settlement and related services to our clients. Starting your career in our Operations Department will give you a unique grounding in how the global financial system works.


Your part of the deal:

  • Direct contact with international clients, dealing with telephone and written inquiries.
  • Establishing and maintaining effective relationships with clients as well as gaining their trust and respect.
  • Interfacing with Euroclears Operations teams to solve problems and keep clients in the loop.
  • Anticipating clients needs and finding solutions within the indicated policies and procedures.
  • Taking care of appropriate follow-up (timely, accurately) of all client matters.
  • Ensuring proactive communication to all parties involved.

Our part of the deal is to offer you:

  • Unique opportunity to have a real impact on our core business.
  • Stable employment in a global prestigious company.
  • Chance to share your ideas and continuously improve our processes.
  • Opportunity to build up your expertise through coaching, soft skills and financial training sessions as well as through our tuition reimbursement programme of business-related courses.
  • Attractive salary and flexible benefits package including private medical care, life insurance, Multisport Card, entertainment events and many others.



Your profile:

  • You are fluent in English (at least C1 level required)
  • Good command of other languages will be an asset (e.g. German, French, Italian, Spanish, Russian).
  • You are client oriented and have good communication skills.
  • You feel highly comfortable working on the phone.
  • You are assertive while correctly balancing client and company interests.
  • You are risk aware and you pay attention to details.
  • You work quickly and accurately ensuring high quality service.
  • You have good analytical and problem solving skills, enabling you to react fast on clients inquiries.
  • You are punctual and flexible in terms of working hours (special working schedules between 8.00am and 8.00pm).
  • Previous experience in a client facing role is an advantage.
W celu aplikowania prosimy przejść pod adres:
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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